Refund policy
RETURN & REFUND POLICY — THE PRODIGAL MOVEMENT
We stand behind what we create. If something isn’t right, we’ll make it right.
30-Day Return Policy
You have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be:
- Unworn and unused
- In the same condition you received it
- With original tags attached
- In its original packaging
You must also provide a receipt or proof of purchase.
How to Start a Return
To initiate a return, contact us at:
📧 misterdonjackson@gmail.com
Once your return is approved, we will provide:
- A return shipping label
- Instructions on how and where to send your item
Important: Items sent back without first requesting a return will not be accepted.
Return Address:
Damages & Issues
Please inspect your order immediately upon arrival.
If your item is:
- Defective
- Damaged
- Incorrect
Contact us right away so we can evaluate the issue and resolve it quickly.
Non-Returnable Items
We do not accept returns for:
- Perishable goods (food, plants, etc.)
- Custom or personalized items
- Personal care products (beauty, hygiene items)
- Hazardous materials, flammable liquids, or gases
Additionally:
- Sale items are final sale
- Gift cards are non-refundable
If you’re unsure about your item, contact us before purchasing.
Exchanges
The fastest way to get what you want is to:
- Return the original item
- Place a new order once your return is approved
European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Items must still meet all return conditions listed above.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds are issued to your original payment method
- Processing time: up to 10 business days
Please note:
Your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since approval, contact us at:
📧 misterdonjackson@gmail.com
Questions?
We’re here to help.
The Prodigal Movement
This isn’t just clothing. It’s alignment.